Terms and Conditions for Tottenham Carpet Cleaners

These Terms and Conditions set out the basis on which cleaning services are provided by Tottenham Carpet Cleaners, referred to in these terms as “we”, “us”, or “the company”. By making a booking, confirming a service, or allowing our operatives to commence work, you, the customer, agree to be bound by these terms. These terms apply to domestic and commercial carpet cleaning, upholstery cleaning, rug care, stain treatment, and related cleaning services supplied by us in the United Kingdom. They are intended to be clear, fair, and consistent with applicable UK consumer and business law.

For the purposes of these terms, “customer” means the person, business, landlord, tenant, property manager, or authorised representative who requests our services. “Premises” means the property, room, building, vehicle, or area where the service is to be carried out. “Services” means any cleaning, treatment, inspection, or related work agreed between the parties. References to “carpet cleaning company” and “Tottenham carpet cleaners” may be used interchangeably to describe our business operations.

The scope of the service will be determined by the booking details, the condition of the items or surfaces to be cleaned, and any site-specific requirements disclosed before work begins. We reserve the right to decline or limit services where the condition of the carpet, fabric, or premises makes the work impractical, unsafe, unlawful, or likely to cause damage. Nothing in these terms affects your statutory rights under UK law.

Bookings may be made by telephone, email, online form, or any other method we make available from time to time. A booking is only confirmed when we have accepted the request and provided a booking confirmation, which may include the date, approximate arrival window, scope of work, and any agreed price or estimate. Until confirmation is issued, no contract for services is formed.

You must provide accurate and complete information when booking. This includes, where relevant, the type of cleaning required, the size and condition of the items, access arrangements, parking restrictions, water and power availability, and any known hazards such as damaged fibres, mould, pet contamination, or recent staining treatments. If the information provided is inaccurate or incomplete, we may revise the quotation, change the service plan, or cancel the appointment.

We may provide fixed prices, indicative estimates, or hourly rates depending on the nature of the work. Any estimate is based on the information supplied at the time of quotation and may change if the actual conditions differ materially from those described. Additional charges may apply for extra rooms, heavily soiled areas, out-of-hours attendance, specialist stain removal, or work requiring unusual equipment or extended labour.

We will use reasonable efforts to attend at the agreed time, but arrival windows are estimates rather than guarantees. Delays may arise due to traffic, weather, access difficulties, prior jobs over-running, or other circumstances beyond our control. We will endeavour to keep you informed where possible. If access is not available, or the premises are unsafe or unprepared, the appointment may be treated as a cancellation by the customer and charges may apply.

Before the service begins, you must ensure the premises are reasonably prepared. This may include removing fragile items, securing valuables, clearing small movable furniture if agreed, and notifying us of any special handling requirements. We are not responsible for pre-existing damage, unstable fixtures, concealed defects, or items that were already faulty before work started.

Payment terms will be confirmed at booking or upon issue of an invoice. Unless otherwise agreed in writing, payment is due immediately on completion of the work. We may accept cash, bank transfer, card payment, or other methods stated at the time of booking. For business customers or account holders, separate credit terms may apply where agreed in advance and confirmed in writing.

Where a deposit is required, the amount and conditions will be explained before confirmation. Deposits may be non-refundable in the circumstances set out in the cancellation section below. If payment is not made when due, we reserve the right to charge interest and recover reasonable costs of collection in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or otherwise in line with lawful debt recovery practices.

Any prices quoted are inclusive or exclusive of VAT only if expressly stated. If VAT is chargeable, it will be added at the prevailing rate unless the quotation confirms otherwise. Discounts, promotions, or special offers are subject to availability and may be withdrawn at any time. They cannot usually be combined unless we agree otherwise in writing.

Customers must make sure that payment is available and authorised at the time it falls due. If a payment is declined, reversed, or disputed without reasonable basis, we may suspend further services, retain ownership of any invoices issued, and pursue recovery of sums owed. Title to any goods supplied, where applicable, remains with us until paid for in full.

You may cancel or reschedule a booking by giving us reasonable notice. The exact notice period may vary depending on the type of service and will normally be stated in the booking confirmation. Where no separate notice period is stated, at least 24 hours’ notice is expected for standard residential appointments, unless the circumstances are exceptional and we agree otherwise.

If you cancel after we have reserved time, staff, or equipment for your appointment, we may charge a cancellation fee to cover our losses. This may include administration time, travel preparation, and lost work opportunities. If you cancel at very short notice, fail to provide access, or are not present at the agreed time, the full or partial service fee may be payable.

We may cancel, postpone, or alter an appointment where necessary due to sickness, severe weather, equipment failure, safety concerns, payment issues, or events beyond our reasonable control. If we cancel for reasons within our control, we will offer an alternative appointment or refund any advance payment relating to the cancelled portion of the service. We will not be liable for indirect loss arising from such cancellation.

All services are performed with reasonable skill and care. However, carpet and fabric cleaning can carry inherent risks, especially where items are aged, already damaged, poorly manufactured, colour-sensitive, or previously treated with unsuitable products. We will take reasonable steps to assess and reduce risks, but we cannot guarantee the removal of every stain, odour, mark, or bacteria, nor can we promise a uniform result on all materials.

Our liability for loss or damage is limited to direct loss that is reasonably foreseeable and caused by our negligence or breach of contract. We are not responsible for pre-existing damage, wear and tear, hidden defects, shrinkage resulting from the condition of the item, or deterioration caused by materials unsuitable for wet cleaning. We will not be liable for any indirect, incidental, or consequential loss, including loss of profit, business interruption, or missed use of premises.

If damage is caused by our negligence, our liability will be limited, at our option, to the cost of repair, replacement, or the amount recoverable under any relevant insurance policy, whichever is lower and reasonable in the circumstances. You must notify us of any alleged issue as soon as reasonably possible after the service, and in any event within a reasonable period, so that we may inspect the matter and take appropriate steps.

You agree to disclose any relevant risks before work begins, including signs of infestation, biological contamination, asbestos-related concerns, electrical faults, unstable flooring, or other hazards. We may suspend work immediately if we consider the area unsafe. If work is paused or terminated because of undisclosed hazards, the customer may remain responsible for time already spent and reasonable costs incurred.

Where our work involves the removal, collection, or disposal of wastewater, sludge, contaminated residue, single-use materials, or other waste arising from the cleaning process, both parties must comply with applicable UK waste laws and environmental requirements. This includes the Environmental Protection Act 1990, waste duty of care principles, and any local or national disposal rules that apply to the relevant material.

We will dispose of controlled waste responsibly and may use licensed waste carriers or approved disposal methods where required. Customers must not ask us to dispose of prohibited items, hazardous substances, needles, chemicals, or any waste that requires specialist handling unless this has been expressly agreed and lawfully arranged in advance. If the premises generate waste beyond the ordinary scope of cleaning, additional charges may apply.

Customers are responsible for ensuring that any waste generated before our arrival is already lawfully managed. We are not responsible for pre-existing waste, fly-tipped material, or contamination that is unrelated to our service. If we are asked to remove or contain unusual waste, we may refuse the request, adjust the booking, or require extra precautions, documentation, or fees before proceeding.

Where applicable, the customer must provide suitable access to water, electricity, and safe working conditions. Any interruption to utilities, failure of equipment supplied by the customer, or obstruction of the work area may affect the outcome. If we have to stop because utilities are unavailable or access is denied, this may be treated as a chargeable visit.

We may use subcontractors, employees, or approved third-party operatives to deliver the service. They will act on our behalf, and these terms will apply to the work they carry out. We remain responsible for the service as a whole, subject to the limitations set out in these terms and any rights that cannot be excluded under law.

Any photographs, measurements, or notes taken during the service may be used for internal records, quality control, training, insurance, or dispute resolution. We will handle personal data in accordance with applicable data protection law. We do not sell personal information, and we only retain it for as long as reasonably necessary for business, legal, or accounting purposes.

If any part of these terms is found by a court or competent authority to be unlawful, invalid, or unenforceable, that part will be treated as severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect. No waiver of any term will be effective unless clearly stated by us in writing.

These Terms and Conditions constitute the entire agreement between the customer and Tottenham Carpet Cleaners in relation to the services, unless varied in writing. Any variation must be confirmed by an authorised representative of the company. Verbal statements or informal assurances will not amend these terms unless expressly recorded and agreed.

The contract is governed by the laws of England and Wales, and any dispute arising from or connected with the services or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law requires otherwise. If the customer is based in Scotland or Northern Ireland, mandatory local consumer rights may still apply where legally relevant.

Where the customer is a consumer, nothing in these terms is intended to exclude or limit rights that cannot lawfully be excluded under the Consumer Rights Act 2015 or any other applicable legislation. If there is a conflict between these terms and mandatory statutory rights, the statutory rights will prevail to the extent of the inconsistency.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms are designed to provide a transparent framework for service delivery by a carpet cleaning company while protecting both parties and promoting fair, lawful, and efficient working arrangements.